This Privacy Policy ("Policy") sets out how Viutravel, (collectively referred to in this document as "Viutravel", "we" "our" or "us") protects the privacy of your personal information.


Viutravel is Kenya's first online travel booking platform dedicated to showing the explored and unexplored sides of Kenya. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.


By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveler’s full name and must include contact details and appropriate identification (e.g. Passport details). We cannot make bookings for you without that information.


1. Policy Pending

At Viutravel, we are committed to the protection of personal information obtained from users of our platforms and websites. This Privacy Policy sets out how Viutravel Investments Ltd (“hereinafter referred to as “Viutravel”), collects and uses your personal information to help you make informed decisions when using our services on Subject to the terms of this Policy and the Website Terms and Conditions, we will endeavour to at all times preserve your information in confidence. We will not however be liable for any loss of data by ourselves or by other contracted independent service providers on whom we will wholly or partially be reliant to deliver the services.


2. About the Policy

This Privacy Policy document contains types of information that is collected and recorded by Viutravel and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Viutravel. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator and our legal advisors.


3. Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.


4. Erroneous Information

If any Personal Information provided is wrong, Viutravel shall give you ways to update it quickly or to delete it unless Viutravel decides to keep that information for legitimate business or legal purposes. In addition, you may at any time make a request to Viutravel for rectification of any inaccurate Personal Data or for completion of any incomplete Personal Data.  When updating, rectifying or completing your Personal Information, Viutravel may ask you to verify your identity before acting on your update, rectification or completion request. Viutravel may at its discretion reject your update, rectification or completion request if Viutravel determines that the effect of processing such request for an update, rectification, and/or completion will conceal your true identity and facilitate the furtherance of fraudulent acts.


5. Express Consent

By your access and continued use of the website, you hereby unequivocally consent to the collection, storage, processing and use of this information as specified in this Policy.


6. How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud


7. Storage

We will store your Personal Information for as long as you maintain an account with us and, thereafter, retain your personal information for as long as it is required to fulfill contractual or legal requirements.


8. Log Files

Viutravel follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


9. Cookies and Web Beacons

Like any other website, Viutravel uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


10. Advertising Partners Privacy Policies

You may consult us to find the Privacy Policy for each of the advertising partners of Viutravel.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Viutravel, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Viutravel has no access to or control over these cookies that are used by third-party advertisers.


11. Third-Party Privacy Policies

Viutravel's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, please visit the browsers' respective websites.


12. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to make a request with respect to any of the foregoing rights, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


13. Children's Information

We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Viutravel does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


14. Information Protection

a) You acknowledge and agree that all information provided to Viutravel is at your sole risk and that while Viutravel will take all reasonable measures to protect your information, Viutravel does not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such measures or otherwise.

b) Your Viutravel account or other accounts held with us are protected by your account password and you are required to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.

c) Viutravel may further protect your information from potential security breaches by implementing certain technological security measures as it deems fit.


15. Third-Party Websites

a) As part of the service or for any other reason, Viutravel may provide links to third-party websites or applications on the Viutravel platform.  However, Viutravel shall not be responsible for the privacy practices employed by those websites and applications or the information or content they contain.

b) This Privacy Policy applies solely to information collected by us through the Viutravel platform and the service.  It does not apply to your use of a third-party website accessed by selecting a link on the Viutravel website.

c) If you access or use the Service through or on a third-party website or application, the privacy policy of that third-party website or application will apply to your access or use of that site or application. You should read the privacy policy of third-party websites.


16. Change to this Privacy Policy

Viutravel shall keep this Privacy Policy under regular review and place the updated Policy on the Viutravel website. Hard copies of the same can be obtained on request and at a fee to be determined by ourselves. You are required to appraise yourself with the updated policy from time to time.


17. Policy Supplemental

This Policy is supplemental to the Website Terms and Conditions.


18. Liability

Viutravel is not responsible for any injury, loss, damage, cost or expense suffered by you if and to the extent that it is caused by your negligence or willful misconduct or by breach of your obligations under the General Terms and Conditions.

Except as otherwise expressly provided in law, Viutravel is not liable to the Customer for any: (a) loss of profits; (b) loss of business; (c) loss of revenue; (d) loss of or damage to goodwill; (e) loss of savings (whether anticipated or otherwise) and/or any indirect, special or consequential loss or damage occasioned by a data breach.


19. Contacting us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us using the contact details appearing on our website.